Starter For the growing business in full control
£199/month
Two users
50,000 record limit
5 jobs per day limit
Single file deduplication
Match across 2 files
Knowledge base support
Email support
Telephone support

Professional For larger volumes or departments
£299/month
Five users
250,000 record limit
5 jobs per day limit
Single file deduplication
Match across 2 files
Knowledge base support
Email support
Limited telephone support

Corporate For larger companies that depend on clean data
£599/month
Ten users
One million record limit
10 jobs per day limit
Single file deduplication
Match across 2 files
Knowledge base support
Email support
Unlimited Telephone support

Enterprise For large enterprises and large communities
POA
Unlimited users
No record limit
Unlimited jobs per day
Single file deduplication
Match across 2 files
Knowledge base support
Email support
Unlimited Telephone support

*Telephone & Email Support available during UK office hours only – 9am to 5.30pm GMT.

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Subscription Plan FAQ's

Can I upgrade to a higher level of subscription at any time?

You bet you can! This is done on the Account Page. This will start a new minimum three month subscription period. If you upgrade on any day other than a monthly billing date this will be charged pro rata on the day of the upgrade for the difference between the new subscription rate and the old rate. The billing day of the month will remain unchanged.

Can I downgrade my subscription anytime?

You bet you can! This is done on the Account Page. Once the minimum three month subscription period for the higher level plan has ended. The downgrade then starts a new minimum three month subscription period. If you choose to downgrade on any other day than a monthly billing date, your account will be credited pro rata on the day of the change for the difference between the new Subscription Plan rate and the old rate and the credit will be applied to reduce subsequent charges. The billing day of the month will remain unchanged.

How do the record limits apply when matching two files?

The plan limit applies to the number of records in the larger of the two files.

Can I change to Pay As You Go at any time?

Yes you certainly can, once the minimum three month subscription period has ended you can change to Pay As You Go.

Can I cancel my subscription at any time?

All Subscription Plans have a minimum three month subscription period, after which you can cancel at any time and your cancellation becomes effective at the end of the current billing period, or initial 3 month period if within that.

What if I can't pay by credit card?

Subscription Plans can be paid by Direct Debit – simply contact DQBilling@helpIT.com to set this up. For PAYG payments of at least £1,000 plus VAT, you can pay by direct credit via online banking. You won’t be able to access the results from any job that you have run until the Direct Debit is approved or direct credit payment is received.

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